Shipping & Delivery
Within Malaysia (west & east)
RM180.00 & above : Free delivery
Below RM180.00 : RM30.00 for delivery charges to west & East Malaysia. The actual shipping and delivery charges will be displayed in your final order summary.
Brunei & Singapore
RM1,000.00 & above : Free delivery
Below RM1,000.00 : RM60.00 for delivery charges. The actual shipping and delivery charges will be displayed in your final order summary.
Oversea ( South East Asia Countries) :
RM2,000.00 & above : Free delivery
Below RM2,000.00 : RM200.00 for delivery charges . The actual shipping and delivery charges will be displayed in your final order summary.
Oversea Rest of the world :
RM3,000.00 & above : Free delivery
Below RM3,000.00 : RM300.00 for delivery charges . The actual shipping and delivery charges will be displayed in your final order summary.
SHIPPING AND DELIVERY TERMS
- Items purchased will be couriered via Standard Shipping service within 3-5 business days for West Malaysia, and 3-7 business day for East Malaysia (Monday to Friday, excluding weekends and Public Holidays) upon order payment confirmation.
- Orders are processed Monday to Friday excluding weekends and public holidays. Orders made on Friday after 3pm and on weekends will be processed on the following Monday.
- Please note that our delivery is 3-5 working days for West Malaysia, 3-7 working days for East Malaysia with exceptions of additional 3 working days during Holiday period.
- Please note that you will have to sign for your order. If you are unavailable at the time of delivery, the item will be couriered to you the next day. Please call the assigned logistic company and provide your tracking number to arrange for a redelivery.
- If you are not at the delivery address at the time of delivery, the assigned logistic company will provide a notification card advising you of the process for redelivery. If three attempts (total) are made to deliver your order, it will be returned to ScienceGates Sdn.Bhd. Redelivery will be at the expense of the customer.
- ScienceGates Sdn.Bhd will not be responsible for orders signed for by someone other than the designated recipient.
- If you find that items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your Invoice number. Reimbursement is subjected to the courier company’s discretion.
- In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.